Terms and Conditions

Lambeth Movers Service Terms and Conditions

These Terms and Conditions set out the basis on which Lambeth Movers provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before placing a booking for any removal, moving, packing, storage, or related service.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

1.1 "Company" means Lambeth Movers, the removal and relocation service provider.

1.2 "Customer" means the individual, partnership, company, or organisation booking or receiving the services.

1.3 "Services" means removal, relocation, packing, unpacking, loading, unloading, transportation, storage, and any other service provided by the Company.

1.4 "Goods" means the items, belongings, furniture, equipment, or other property which are the subject of the Services.

1.5 "Service Address" means the collection and delivery addresses and any additional addresses specified by the Customer for the performance of the Services.

1.6 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

2.1 The Company will provide the Services with reasonable care and skill in accordance with the details agreed at the time of booking or in any written quotation.

2.2 Unless otherwise agreed in writing, the Services do not include disconnection, reconnection, dismantling or reassembly of appliances, fixtures, or fittings; removal of doors, windows, or other fixtures; or specialist handling of items requiring specific qualifications or equipment.

2.3 The Company may refuse to transport any items which, in its reasonable opinion, are unsafe, illegal, hazardous, perishable, or otherwise unsuitable for transport or storage.

3. Booking Process

3.1 Bookings may be made by the Customer by contacting the Company and providing details of the required Services, including dates, addresses, property access information, and an inventory or description of the Goods.

3.2 Any quotation issued by the Company is based on the information supplied by the Customer. The Customer is responsible for ensuring that all information provided is accurate, complete, and not misleading.

3.3 A quotation is not an offer and may be withdrawn or revised at any time prior to acceptance by the Customer. A Contract is formed only when the Customer confirms acceptance of the quotation and the Company issues a booking confirmation.

3.4 Quotations are normally provided on a fixed price basis, subject to the assumptions stated in the quotation. The Company reserves the right to adjust the price if key assumptions change or are found to be incorrect, including but not limited to property size, access conditions, parking arrangements, and volume or weight of Goods.

3.5 The Customer must notify the Company as soon as possible of any change to the proposed moving date, property details, access conditions, or the volume or nature of the Goods. Changes may result in a revised quotation or additional charges.

4. Access, Parking and Customer Obligations

4.1 The Customer is responsible for ensuring that suitable access is available at all Service Addresses, including vehicle access, parking permissions, and any permits required.

4.2 Any parking charges, fines, congestion charges, tolls, or similar costs reasonably incurred by the Company in performing the Services will be payable by the Customer as an additional charge.

4.3 The Customer must ensure that the Goods are ready for collection at the agreed time, properly packed where applicable, and clearly identified for removal.

4.4 The Customer or an authorised representative must be present at collection and delivery locations to provide access, directions, and confirmation of completion. Where the Customer is not present, the Company may act on the instructions of any person reasonably believed to be authorised by the Customer.

5. Payments and Charges

5.1 Prices will be set out in the quotation or booking confirmation. Unless otherwise stated, prices are exclusive of any additional charges arising from delays, waiting time, changes in scope, or non-standard access conditions.

5.2 The Company may require a deposit or prepayment to secure the booking. Details of any required deposit and payment schedule will be confirmed at the time of booking.

5.3 Unless otherwise agreed in writing, the balance of the price is payable no later than on completion of the Services on the service date. The Company is not obliged to commence or continue Services if cleared funds have not been received when due.

5.4 Payment may be made using the methods accepted by the Company from time to time. The Customer is responsible for any bank or payment processing charges.

5.5 If the Services are delayed, extended, or varied due to circumstances beyond the control of the Company, including but not limited to waiting for keys, restricted access, additional Goods, or Customer unavailability, the Company may charge a reasonable additional fee based on its hourly rates, extra mileage, or additional resources used.

5.6 If the Customer fails to make any payment when due, the Company may, without prejudice to any other rights, suspend further Services, retain possession of Goods where legally permitted, and charge interest on overdue sums in accordance with applicable law.

6. Cancellations and Postponements

6.1 The Customer may cancel or postpone the Services by giving written or verbal notice to the Company. Any such cancellation or postponement may be subject to charges as set out in this clause.

6.2 Where the Customer cancels or postpones more than a specified period before the agreed service date, any paid deposit may be refunded or transferred, less any reasonable administrative costs. The applicable period and any deductions will be confirmed in the quotation or booking confirmation.

6.3 Where the Customer cancels or postpones within a shorter period before the agreed service date, the Company may retain all or part of the deposit and may charge a percentage of the quoted price to cover allocated labour, vehicle, and administrative costs.

6.4 If the Customer fails to be ready on the agreed date, or fails to provide access, this will be treated as a late cancellation and the Company may apply cancellation charges and charge for any wasted time or travel.

6.5 The Company may cancel the Contract or suspend the Services if:

(a) the Customer fails to make payment when due;

(b) the Customer is in material breach of these Terms and Conditions;

(c) the Company reasonably considers it unsafe, unlawful, or impractical to carry out the Services; or

(d) events beyond the Company’s reasonable control make performance of the Services impossible or materially more difficult.

6.6 In the event that the Company cancels the Contract other than for reasons attributable to the Customer, the Company will refund any sums paid for Services not yet provided, and this will be the Customer’s sole remedy.

7. Customer Responsibilities for Goods

7.1 The Customer is responsible for properly packing and securing the Goods, unless the Company has expressly agreed to provide packing services.

7.2 The Customer must remove from the Goods, or otherwise declare to the Company, any items which are fragile, valuable, or require special handling, including but not limited to cash, jewellery, watches, documents, artworks, antiques, or electronic equipment.

7.3 The Customer must not submit for removal or storage any prohibited items, including but not limited to explosives, firearms, illegal substances, flammable or hazardous materials, perishable food, live animals, or any item which may cause damage or injury.

7.4 The Customer warrants that they are the owner of the Goods or are authorised by the owner to enter into the Contract and to allow the Company to perform the Services.

8. Liability and Insurance

8.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability for loss of or damage to the Goods is subject to the limitations set out in this clause.

8.2 The Company’s liability for loss of or damage to the Goods caused by its negligence or breach of contract shall not exceed a reasonable limit per item or per consignment, as specified by the Company or otherwise required by law. The Customer should enquire about applicable limits and any optional additional cover.

8.3 The Company will not be liable for:

(a) loss or damage arising from the Customer’s failure to pack the Goods safely where packing was not undertaken by the Company;

(b) loss or damage to fragile items where such items were not appropriately protected or declared;

(c) loss, damage, or deterioration of items inherently prone to breakage, leakage, or mechanical or electrical derangement, unless caused by the Company’s negligence;

(d) loss or damage arising from wear and tear, inherent defects, atmospheric or climatic conditions, pests, or gradual deterioration;

(e) indirect or consequential loss, including loss of profit, business interruption, or loss of opportunity.

8.4 The Customer is encouraged to arrange adequate insurance for the Goods to cover the full value of items in transit or storage. Any insurance arranged by the Customer is independent of the Contract and does not affect the limitations on the Company’s liability.

8.5 The Company does not exclude or limit its liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which limitation or exclusion of liability is prohibited by law.

9. Claims and Time Limits

9.1 The Customer must check the Goods and the premises at completion of the Services and promptly notify the Company of any apparent loss or damage before the crew leaves, where reasonably possible.

9.2 Any claim for loss of or damage to Goods, or for damage to property, must be notified to the Company as soon as reasonably practicable and in any event within a reasonable period after the date of the relevant Services. The Customer should provide details of the claim and any supporting evidence.

9.3 Failure to notify a claim within a reasonable period may affect the Company’s ability to investigate and may reduce or extinguish any liability, to the extent permitted by law.

10. Waste, Disposal and Environmental Regulations

10.1 The Company is not a licensed waste carrier unless expressly stated. The Company will not remove or dispose of household, commercial, construction, or hazardous waste except where this has been expressly agreed and is carried out in accordance with applicable regulations.

10.2 Where the Company agrees to remove items for disposal, the Customer confirms that they have the right to dispose of such items and that the items do not include prohibited or hazardous materials.

10.3 The Customer must not request the Company to dispose of items in any unlawful manner, including fly-tipping or disposal in unauthorised locations.

10.4 Any waste or disposal services provided will be subject to additional charges, which may include fees arising from transfer stations, recycling centres, or other authorised facilities.

10.5 The Customer is responsible for ensuring that any items requiring specialist disposal, such as electrical equipment, chemicals, or regulated waste, are dealt with in accordance with relevant legislation. The Company may refuse to handle such items.

11. Delays, Events Beyond Control and Force Majeure

11.1 The Company will use reasonable efforts to carry out the Services on the agreed date and within any indicated time window, but times are estimates only and not guaranteed.

11.2 The Company shall not be liable for any delay, cancellation, or failure to perform the Services where this results from events beyond its reasonable control, including but not limited to extreme weather, traffic incidents, road closures, breakdowns, industrial disputes, accidents, public emergencies, or acts of government or public authorities.

11.3 If a delay or disruption occurs due to such events, the Company will take reasonable steps to minimise the impact and may offer an alternative date or time, subject to availability.

12. Storage Services

12.1 Where storage is provided or arranged by the Company, this clause applies in addition to the other terms.

12.2 Goods will be stored at a facility selected by the Company or its storage partner. The Customer shall not have unrestricted access to the storage areas but may request access by prior arrangement, subject to reasonable notice and any applicable access fees.

12.3 Storage charges will be payable in advance at the intervals specified by the Company. If the Customer fails to pay storage charges when due, the Company may exercise a lien over the Goods and may, after giving reasonable notice, sell or dispose of the Goods to recover unpaid charges and reasonable costs.

13. Data Protection and Privacy

13.1 The Company will collect and use personal information about the Customer for the purposes of administering the Contract, providing the Services, taking payment, handling queries, and complying with legal obligations.

13.2 The Company will handle personal data in accordance with applicable data protection legislation and any privacy information supplied to the Customer from time to time.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing details of the issue.

14.2 The Company will investigate complaints in a fair and timely manner and will aim to resolve any issues through discussion and, where appropriate, reasonable remedial action.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with the Contract, its subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or these Terms and Conditions.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms.

16.4 The Company may transfer its rights and obligations under the Contract to another organisation. The Customer may not transfer their rights or obligations without the prior written consent of the Company.

16.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract, unless otherwise agreed.