Privacy Policy
Lambeth Movers Privacy Policy
This Privacy Policy explains how Lambeth Movers collects, uses, stores and protects personal data for all customers and prospective customers in the Lambeth area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.
By using our services as an individual or on behalf of a business, you acknowledge that you have read and understood this Privacy Policy.
Who This Policy Applies To
This Privacy Policy applies to all Lambeth Movers customers and prospective customers in the Lambeth area, including individuals, households, landlords, tenants, and business clients who contact us, request a quotation, make a booking, or otherwise use our moving and related services.
Personal Data We Collect
We only collect personal data that is relevant to arranging and delivering our moving and related services. The categories of data we typically collect include the following.
Identification and contact details: name, title, postal address, collection and delivery addresses, billing address, and contact details such as telephone number and communication preferences.
Service and booking information: details of your requested move or service, dates and times, access information for properties, inventory or item lists, special instructions, parking and access notes, and other logistical information needed to provide the service.
Payment and transaction data: limited payment information needed to process payments and refunds, transaction dates, amounts, and related records. We do not store full card details where payments are processed via secure third party payment processors.
Communication records: information you provide when you contact us by phone, through online forms, or in writing, including enquiries, complaints, feedback, and any follow up correspondence.
Technical data: basic technical data generated when you visit our online platforms, such as IP address, device type and general usage information, collected through standard logging and cookie technologies used to ensure the security and performance of our website or booking systems.
How We Use Personal Data
We use your personal data only for specified, explicit and legitimate purposes. The main purposes for which we process personal data are as follows.
To provide quotations and respond to enquiries: assessing your requirements, preparing and sending quotations, and communicating with you about potential services.
To deliver our moving and related services: planning and delivering moves, arranging access and parking, coordinating staff and vehicles, handling customer support, and managing changes or cancellations.
To manage our relationship with you: sending confirmations and service updates, responding to questions and complaints, recording your preferences, and maintaining accurate records of our interactions.
To process payments and accounts: taking payments, issuing invoices and receipts, managing deposits, handling refunds, and maintaining financial records required for accounting and tax purposes.
To improve our services and operations: reviewing feedback, analysing service performance, training staff, and improving our processes and customer experience.
To meet legal and regulatory obligations: keeping records required by law, cooperating with lawful requests by public authorities, and enforcing our terms and conditions.
Lawful Bases For Processing
We rely on one or more of the following lawful bases under data protection law when processing your personal data.
Contract: processing is necessary to enter into and perform a contract with you, for example to provide a quotation, confirm a booking, deliver moving services and manage your account.
Legal obligation: processing is required to comply with legal and regulatory obligations, including record keeping and responding to lawful requests from authorities.
Legitimate interests: processing is necessary for our legitimate interests in operating and improving our business, preventing fraud, ensuring network and information security, and providing customer service, provided that these interests are not overridden by your rights and freedoms.
Consent: in limited cases we may rely on your consent, for example where we send certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.
In general, we retain the following categories of data for these indicative periods.
Customer and booking records: retained for a period that enables us to deal with queries, complaints, or potential legal claims arising from the services, and to comply with applicable limitation periods under law.
Financial and transaction data: retained for periods required by tax and accounting rules.
Communication records: retained for a reasonable period needed for quality assurance, staff training and resolving any outstanding issues.
Where we no longer need personal data for the purposes described in this policy, we will delete or anonymise it in a secure manner.
Sharing Your Personal Data
We do not sell your personal data. We only share your personal data where necessary and in accordance with data protection law.
Service delivery partners: we may share relevant information with trusted subcontractors or partners who assist with aspects of the move or related services, such as additional vehicles or specialist handling, where this is necessary to provide the service.
Professional advisers: we may share data with professional advisers such as accountants, auditors, insurers and legal advisers where necessary for the management and protection of our business.
Public authorities and regulators: we may share data where required to comply with legal obligations, court orders, or lawful requests from public authorities.
Use of Data Processors
We use carefully selected third party providers as data processors to support our operations. These processors may provide services such as secure payment processing, information technology and system support, customer relationship management systems, document storage, communications platforms, and analytics tools.
Where we engage a processor, we ensure there is a written contract in place requiring the processor to act only on our documented instructions, to keep your data secure, and to comply with data protection law. Processors are not permitted to use your personal data for their own purposes.
International Data Transfers
Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we will take steps to ensure that appropriate safeguards are in place. This may include using standard contractual clauses or ensuring that the destination country has an adequate level of data protection recognised by relevant authorities.
Security Of Your Data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to staff and service providers who have a business need to know, using secure systems and devices, and training our staff on data protection responsibilities.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights apply in the Lambeth area and more widely, subject to certain conditions and exemptions.
Right of access: you have the right to request confirmation that we process your personal data and to request a copy of that data, together with information about how we use it.
Right to rectification: you have the right to ask us to correct personal data that is inaccurate or incomplete.
Right to erasure: you can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: you can request that we restrict the processing of your personal data in certain situations, for example while we investigate a concern about its accuracy.
Right to data portability: you may request that we provide certain personal data to you or to another organisation in a structured, commonly used and machine readable format, where the processing is based on consent or contract and is carried out by automated means.
Right to object: you have the right to object to processing that is based on our legitimate interests, including profiling based on those interests. We will stop processing unless we can demonstrate compelling legitimate grounds to continue.
Rights in relation to automated decision making: you have rights where we make decisions about you solely by automated means which have legal or similarly significant effects. At present, we do not make decisions of this nature using automated means alone.
You also have the right to complain to the relevant supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns directly.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. When we make significant changes we will take reasonable steps to bring the updated policy to your attention. You should review this policy periodically to ensure that you remain informed about how we protect your personal data.
