Privacy Policy - Lambeth Movers

Lambeth Movers is committed to protecting the privacy and personal data of every customer. This Privacy Policy explains how we collect, use, store, share, and protect personal information when providing moving and related services. It applies to all Lambeth Movers customers in area, including individuals, families, landlords, tenants, and businesses that use our services. Please read this policy carefully to understand our practices and your rights under applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Personal Data We Collect

We collect only the information that is necessary to arrange, manage, and deliver our services effectively. The types of data we may collect include:

Identity information: your name, title, and, where relevant, company name.
Contact information: address, email address, telephone number, and any alternative contact details you provide.
Service details: moving addresses, property access notes, inventory details, move dates, preferred times, and service instructions.
Billing and payment information: invoices, payment records, and limited financial details needed to process payments or issue refunds.
Communication records: emails, messages, call notes, complaints, quotations, and service feedback.
Operational data: photographs, delivery notes, condition reports, and records relating to move completion or damages, where necessary.
Technical data: limited website or device information if you interact with online forms, including IP address, browser type, and usage data, where applicable.

We do not intentionally collect special category data unless you choose to provide it and it is relevant to your service request, for example accessibility requirements or health-related considerations needed to complete a move safely. If we do receive such information, we handle it with extra care and only use it where lawful and necessary.

2. How We Use Your Data

We use personal data for the following purposes:

to provide quotes and assess service requirements;
to plan and carry out removals, storage, packing, or related services;
to confirm bookings and communicate service changes;
to process payments, issue invoices, and manage refunds;
to respond to enquiries, complaints, and claims;
to maintain business records and improve service quality;
to comply with legal, tax, accounting, and insurance obligations;
to prevent fraud, misuse, or other unlawful activity;
to protect our staff, customers, property, and operations.

We only use your personal information in ways that are fair, lawful, and transparent. Where possible, we limit access to data to staff and approved service providers who need it to complete their role.

3. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for processing personal data. Depending on the situation, Lambeth Movers relies on one or more of the following lawful bases:

Contract

We process your personal data where it is necessary to enter into or perform a contract with you. This includes preparing quotations, arranging your move, delivering services, and handling payments or post-service issues.

Legal Obligation

We may process and retain certain data to meet legal obligations, such as accounting rules, tax requirements, insurance handling, and compliance with transport or employment laws.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. Examples include managing our business operations, improving services, maintaining records, protecting against fraud, and resolving disputes. When we rely on legitimate interests, we assess the impact on your privacy and apply appropriate safeguards.

Consent

In limited situations, we may ask for your consent before using your data, particularly for optional communications or certain types of sensitive information. Where consent is used, you can withdraw it at any time, without affecting the lawfulness of processing that took place before withdrawal.

4. Data Sharing and Processors

We may share personal data with trusted third parties who assist us in operating our business. These parties act as processors or independent controllers depending on the service they provide. We take steps to ensure that they handle data securely and only for authorised purposes.

Examples of processors and recipients may include:

Payment service providers that process card or electronic payments securely;
Accounting and bookkeeping providers that help us meet financial and tax obligations;
IT and cloud storage providers that support our systems, data storage, and communications;
Insurance providers and claim handlers where required to manage incidents or claims;
Subcontractors or partner service providers who help deliver the services you requested;
Professional advisers, such as legal, audit, or compliance advisers;
Authorities or regulators where disclosure is required by law.

When we share data with processors, they are required to keep it secure, process it only on our instructions, and delete or return it when the service ends, unless retention is required by law. We do not sell your personal data.

5. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, insurance, and reporting obligations. The retention period depends on the type of information and the reason it is held.

As a general approach:

quotation and booking records are kept for a reasonable period to manage service history and customer support;
invoice and payment records are kept in line with tax and accounting requirements;
complaints, claims, and dispute records may be retained for longer where needed to defend or establish legal claims;
unused enquiry data may be deleted after a shorter period if no service is booked;
certain operational records may be retained temporarily for safety, training, or quality control purposes.

When data is no longer required, we will securely delete, anonymise, or archive it in a manner that prevents unauthorised access. We do not keep data indefinitely.

6. Data Security

We use appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, secure storage, staff training, password protection, and data minimisation practices.

Although we take reasonable steps to protect your information, no system is entirely risk-free. We therefore encourage customers to share only the information necessary for the service and to notify us promptly if they believe data has been compromised.

7. International Transfers

If personal data is transferred outside the United Kingdom, we will ensure that suitable safeguards are in place. These may include adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms permitted under data protection law. We only transfer data where necessary and where we can maintain a level of protection that is substantially equivalent to UK standards.

8. Your Rights

You have a number of rights in relation to your personal data. Subject to legal conditions and exemptions, these may include:

Right of access: you can request a copy of the personal data we hold about you;
Right to rectification: you can ask us to correct inaccurate or incomplete information;
Right to erasure: you can request deletion of your data in certain circumstances;
Right to restrict processing: you can ask us to limit how we use your information in some situations;
Right to data portability: you can request that certain data be provided to you or another organisation in a structured format;
Right to object: you can object to processing based on legitimate interests, including direct marketing where applicable;
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time;
Right to complain: you can raise concerns with the relevant data protection authority if you believe your rights have been infringed.

To protect your privacy, we may ask you to verify your identity before responding to a rights request. We aim to respond within the time limits set by law.

9. Children’s Data

Our services are generally intended for adults acting on their own behalf or on behalf of a household or business. We do not knowingly collect children’s personal data unless it is necessary to provide a requested service and is supplied by a parent, guardian, or authorised adult. If we learn that we have collected data from a child without appropriate authority, we will take steps to delete it where required.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or our internal practices. Any revised version will apply from the date it is published or otherwise made available. We encourage customers to review this policy periodically so they remain informed about how we protect personal data.

11. General Statement

This Privacy Policy is intended to provide a clear and transparent explanation of how Lambeth Movers handles personal data. We are committed to treating customer information with respect, using it only for legitimate purposes, and maintaining appropriate safeguards at every stage of processing. If any part of this policy is found to be inconsistent with applicable law, the remaining parts will continue to apply to the fullest extent permitted.

By using our services, you acknowledge that you have read and understood this Privacy Policy. Nothing in this policy limits your rights under applicable data protection law.